Terms and conditions of the online shop

Krosagro online shop regulations

Definitions:

REGULATIONS – these Regulations of the Online Shop;
ONLINE STORE – is an online store available in Polish at www.krosagro.com, in English at www.krosagro.com/en/, in German at www.krosagro.com/de/ and in French at www.krosagro.com/fr/.
SALESPERSON; SERVICE PROVIDER – “Stal Impex” Sp. z o.o. with its registered office in Krosno, 49 Łukasiewicza Street, 38-400 Krosno, KRS: 0000153622; District Court in Rzeszów, XII Commercial Division of the National Court Register; share capital: PLN 2,873,000.00; NIP: 6841817582; REGON: 370356606 and e-mail address: krosagro@krosagro.com.
BUYER – a natural person, a legal person or an organisational unit without legal personality, to which the law grants legal capacity, concluding or intending to conclude a Sales Agreement with the Seller;
USER – a natural person, a legal person or an organisational unit without legal personality, to which legal capacity is granted by law, using or intending to use the Electronic Services;
CONSUMER – a natural person making a legal transaction with the Seller which is not directly related to his/her economic or professional activity;
INDIVIDUAL ENTERPRISE – means a natural person running a sole proprietorship concluding a contract directly related to his/her business activity, if it follows from the content of the contract that it does not have a professional character for him/her, arising in particular from the subject of his/her business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity.
ORDER – is a declaration of will of the Buyer made by means of the Order Form, which is intended to conclude a Contract for Sale of Goods with the Seller;
SALE AGREEMENT – is a Contract for Sale of Goods concluded or entered into via the Online Shop between the Buyer and the Seller;
GOOD – a movable item available in the Online Shop that can be the subject of a Sales Contract;
ELECTRONIC SERVICE – is a service provided electronically by the Service Provider to the Customer via the Online Shop;
ACCOUNT – is a set of data in the Service Provider’s ICT system, individualised with the name and password provided by the Customer, corresponding in its content to the information provided by the Customer, in particular information about purchases made in the Online Shop;
REGISTRATION FORM – this is the form which allows you to create an individual Account;
ORDER FORM – is a form which allows the Purchaser to make purchases in the Online Shop. It allows, in particular, to add Goods to the Order basket, specify the terms of the Sales Agreement, select the method of delivery of Goods to the Buyer, select the method of payment;
NEWSLETTER – is a service provided by the Service Provider by e-mail, allowing the Service Recipients to receive automatic information about the Goods offered by the Seller, news and available promotions;
WORKING DAY – is any day from Monday to Friday excluding public holidays;
CARRIER – is a third party entrusted with the delivery of the Goods;
CIVIL CODE – the Civil Code Act of 23 April 1964 (Journal of Laws of 2020, item 1740, as amended);
CONSUMER RIGHTS ACT – Act of 30 May 2014 on consumer rights (Journal of Laws of 2020, item 287, as amended);
ACT ON THE PROVISION OF SERVICES BY ELECTRONIC means the Act of 18 July 2002 on the provision of services by electronic means (Journal of Laws of 2020, item 344, as amended);
TRADE INSPECTION ACT – Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2020, item 1706, as amended).

§ 1 General provisions

The provisions of these Terms and Conditions define the rules of operation of the Online Store run in the domain www.krosagro.com in English at the following address: www.krosagro.com/en/, in German at the address: www.krosagro.com/de/ and in French at the address: www.krosagro.com/fr/ by “Stal Impex” Sp. z o.o. with its registered office in Krosno, 49 Łukasiewicza Street, 38-400 Krosno, KRS: 0000153622; District Court in Rzeszów, XII Commercial Division of the National Court Register; share capital: PLN 2,873,000.00; NIP: 6841817582; REGON: 370356606, e-mail address: sklep@krosagro.com. The Seller can also be contacted via the online form available on the Online Store’s website.
These Terms and Conditions apply to Consumers and to Entrepreneurs, whereby § 7 of the Terms and Conditions is addressed exclusively to Entrepreneurs who are not Individual Entrepreneurs.
Acceptance of the provisions of these Terms and Conditions is required to place an order in the Online Shop or to use Electronic Services.
The administrator of the personal data processed in connection with the execution of the Order and provision of Electronic Services is ‘Stal Impex’ Ltd. Detailed information on personal data protection is provided in §11 of the Regulations.
The provisions of these Terms and Conditions are without prejudice to the rights of the Consumer under mandatory regulations and shall be interpreted in accordance with such regulations.
The Buyer/Service Recipient is obliged to use the Online Shop in such a way as not to violate the provisions of commonly applicable laws and good manners. He/she is also obliged to respect the personal rights of third parties and provide factually correct information.

§ 2 Conclusion of the sales contract

The Order is placed by filling in the Order Form and clicking on ‘I confirm order with obligation to pay’.
Placing an Order in the manner indicated in §2 point 1 above is binding unless:
1. The Seller does not have the ordered Goods in stock;
2. It would take more than 14 days for the Seller to process the order.
In the cases specified in §2.2, the Seller shall immediately, but not later than within 30 days from the date of placing the Order, inform the Buyer of the circumstances by e-mail, indicating the first possible date and conditions for the fulfilment of the Order. If the Buyer accepts this deadline and conditions within ………. days from the receipt of this information, the Order becomes binding on the Seller on the terms and conditions specified by the Seller. In the absence of the Buyer’s declaration of acceptance submitted within the aforementioned period or declaration of non-acceptance, this information constitutes a declaration by the Seller of withdrawal from the Sales Agreement, as a result of which the Order expires.
The Seller confirms receipt of the Order by an automatically generated e-mail message which it sends to the Buyer. The message contains the content of the Sales Agreement, in particular: the number and date of the Order, the parties’ data, the main characteristics of the ordered Goods, the total price together with the method and date of its payment, the place, method, date and cost of delivery, information on the Buyer’s right to withdraw from the Sales Agreement and the rules of withdrawal. The Terms and Conditions with the model withdrawal and the complaint form are attached to the message.
If the Order is accepted for fulfilment, the Seller sends the Buyer another e-mail message about acceptance of the Order for fulfilment.

§ 3 Price, payment methods and dates

The prices of the Goods in the Store operated in the Polish language are gross prices and include all taxes. Prices in the Online Store operated in the Polish language are given in the Polish currency PLN (Polish Zloty). The prices of Goods in the Online Store operated in other language versions are net prices, and therefore tax may be added to these prices in the amount resulting from the provisions of law when placing an Order. The prices in the Store operated in other language versions are quoted in EUR (euro). The total price of the Goods, as well as the costs of delivery and other costs and, when the amount of such costs cannot be determined, also the obligation to pay them, shall be communicated to the Buyer in the course of placing the Order.
The seller provides the following payment methods:

1. Payment cards:
  – Visa,
  – Visa Electron,
  – Mastercard,
  – MasterCard Electronic,
  – Maestro
2. Payment by bank transfer to the Seller’s bank account. Bank: mBank Corporate Branch in Rzeszów ; account no. PLN 25 1140 1225 0000 3997 7600 1001; Euro 95 1140 1225 0000 3997 7600 1002.
3. Payment by PayPal account – available only to Buyers who have specified an address in Poland in the Order Form;
4. Payment on delivery (cash on delivery) – available only to Buyers who have specified an address within the territory of Poland in the Order Form.

Payment should be made within 5 working days from the receipt by the Buyer of confirmation of acceptance of the Order for execution, in accordance with §2(5) of the Regulations.
The online payment service providers for card payments are Blue Media S.A. and PayPal (Europe) S.à r.l.et Cie, S.C.A. (R.C.S. Luxembourg B 118 349).

§ 4 Method, date and cost of delivery

Delivery of the Goods is possible on the territory of Poland and the EU/EEA countries.

The cost of delivery of the Goods to the Buyer shall be borne by the Buyer, unless otherwise stated in the Sales Contract.

The selectable delivery methods are given in the Order Form after the Buyer has provided the delivery address. The costs and delivery times for the Goods are given to the Buyer during the Order Form, after choosing the delivery method. The default delivery address is the address given in the Order Form. The Buyer has the option to change this address to a different one.
The delivery period shall be 14 days, unless a different delivery period has been agreed in accordance with §2.3 of the Terms and Conditions. The start of the delivery period shall be counted from the date of payment, i.e. crediting the Seller’s bank account.
The delivery period shall be 14 days, unless a different delivery period has been agreed in accordance with §2.3 of the Terms and Conditions. The start of the delivery period shall be counted from the date of payment, i.e. crediting the Seller’s bank account.
If the consignment is discovered to have been tampered with before its handing over by the Carrier to the Buyer, the Buyer is entitled to request the Carrier to establish the condition of the consignment and the circumstances of the damage in the form of a protocol. If, after the shipment has been handed over, a defect or damage is discovered that cannot be seen from the outside upon receipt, the Buyer should notify the Carrier who establishes the condition of the shipment at the request of the entitled party submitted immediately after the discovery of the damage, but no later than within 7 days from the day of the shipment’s receipt. The above shall not release the Seller from the responsibility for the proper performance of the Contract with regard to the delivery of the ordered Goods to the Buyer.
The seller is obliged to deliver the Goods without defects.
The minimum duration of the obligations under the Sales Contract shall be the time until the Order is paid for or the Order is collected, whichever is later, and, in the case of Consumers, also until the withdrawal from the Sales Contract.

§ 5 Consumer’s right of withdrawal – Instructions

The Buyer – Consumer and Individual Entrepreneur has the right to withdraw from the Sales Contract within 14 days without giving any reason.
The period for withdrawal from the Sales Contract shall expire after 14 days from the day on which the Buyer took possession of the goods or on which a third party other than the Carrier and indicated by the Buyer took possession of the goods.
In order to exercise the right to withdraw from the Sales Contract, the Buyer must inform the Seller of his decision to withdraw from the Sales Contract by means of an unequivocal statement (for example, a letter sent by post, fax or e-mail). Contact details of the Seller: “Stal Impex” Sp. z o.o., 49 Łukasiewicza Street, 38-400 Krosno, e-mail: krosagro@krosagro.com;
The buyer may use the model withdrawal form, but it is not obligatory. The withdrawal form is attached as Appendix 1 to the Terms and Conditions.
In order to comply with the deadline for withdrawal from the Sales Agreement, it shall be sufficient for the Buyer to send information concerning the exercise of his right of withdrawal from the Sales Agreement before the expiry of the deadline for withdrawal from the Sales Agreement.
In the event of withdrawal from the Sales Agreement, the Seller shall return to the Buyer all payments received from the Buyer, including the costs of delivery of the goods (except for the additional costs resulting from the method of delivery chosen by the Buyer other than the cheapest ordinary method of delivery offered by the Seller), immediately, and in any case no later than 14 days from the day on which the Seller was informed of the Buyer’s decision to exercise the right to withdraw from the Sales Agreement. The payment shall be reimbursed using the same means of payment as those used by the Buyer in the original transaction, unless the Buyer has expressly agreed otherwise. In any case, the Buyer shall not incur any fees in connection with this refund. The Seller may withhold reimbursement until it has received the goods or until it has been provided with proof of return, whichever event occurs first.
The buyer will have to bear the direct costs of returning the goods. The amount of these costs is estimated to be comparable to the cost of delivery offered by the Seller at the conclusion of the contract.
The Buyer shall be obliged to return the Goods immediately, but no later than within 14 days from the date on which he informed the Seller of his withdrawal from the Sales Agreement. The deadline is met if the Buyer sends back the Goods before the expiry of the 14 days.
The address for returns is: STAL IMPEX Sp. z o.o ul. Chopina 27, 38- 320 Gorlice
The buyer shall only be liable for any diminution in the value of the goods resulting from the use of the goods other than what was necessary to establish the nature, characteristics and functioning of the goods.
The Buyer shall not have the right to withdraw in cases specified in Article 38 (1) – (13) of the Act on Consumer Rights, in particular if the subject of the Sales Agreement is a non-refabricated item produced to the Buyer’s specifications or serving to satisfy his individualised needs and items which after delivery, due to their nature, are inseparably combined with other items.

§ 6 Seller’s liability for defects in Goods, complaint procedure

The Seller shall be liable for the conformity of the Goods with the Sales Agreement on the terms described in the Act on Consumer Rights.
The Seller shall be liable for any lack of conformity of the Goods with the Sales Contract existing at the time of delivery and disclosed within two years from that time, unless the Goods’ shelf life, as determined by the Seller, its legal predecessors or persons acting on their behalf, is longer.
The Seller shall be liable for non-conformity of the Goods with the Contract of Sale resulting from incorrect installation of the Goods if this was carried out by or under the responsibility of the Seller or the incorrect installation carried out by the Buyer resulted from errors in the instructions provided by the Seller.
If the Goods do not comply with the Sales Contract, the Buyer may request repair or replacement.
The Seller may make a replacement when the Buyer requests a repair, or the Seller may make a repair when the Buyer requests a replacement, if bringing the Goods into conformity with the Sales Agreement in a manner chosen by the Buyer is impossible or would require excessive costs for the Seller. If repair and replacement are impossible or would require excessive costs for the Seller, he may refuse to bring the Goods into conformity with the Sales Agreement.
If the Goods do not comply with the Sales Contract, the Buyer may make a declaration of price reduction or withdrawal from the contract when one of the following cases occurs:
1. The Seller refused to bring the Goods into conformity with the Sales Contract,
2. The Seller has failed to bring the Goods into conformity with the Sales Contract within a reasonable time from the time it was informed by the Buyer of the nonconformity of the Goods with the Sales Contract and without unreasonable inconvenience to the Buyer, or has failed to incur the costs of bringing the Goods into conformity with the Sales Contract (replacement or repair costs), or has failed to dismantle the Goods (or have them dismantled at its cost) if the Goods were installed before the Goods became nonconforming with the Sales Contract and the Seller is liable for the installation of the Goods,
3. the lack of conformity of the Goods with the Sales Contract continues even though the Seller has tried to bring the Goods into conformity with the Sales Contract,
4. the non-conformity of the Goods with the Sales Contract is such as to justify a reduction in price or withdrawal from the Sales Contract without prior recourse to remedies allowing a request for repair or replacement of the Goods,
5. it is clear from the Seller’s statement or the circumstances that he will not bring the Goods into conformity with the Sales Contract within a reasonable time or without undue inconvenience for the Buyer.
The reduced price must remain in such proportion to the price resulting from the Sales Contract as the value of the Goods not in conformity with the Sales Contract remains to the value of the Goods in conformity with the Sales Contract.
(8) The Seller shall reimburse to the Buyer the amounts due as a result of the exercise of the right to reduce the price immediately, no later than within 14 days of receipt of the Buyer’s declaration on price reduction.
The Buyer may not withdraw from the Sales Contract if the lack of conformity of the Goods with the Sales Contract is immaterial.
If the non-conformity with the Sales Contract relates only to some of the Goods delivered under the Sales Contract, the Buyer may withdraw from the Sales Contract only in respect of those Goods and also in respect of other Goods purchased by the Buyer together with Goods not conforming with the Sales Contract, if the Buyer cannot reasonably be expected to agree to retain only Goods conforming with the Sales Contract.
In the event of withdrawal from the Sales Contract, the Buyer shall immediately return the Goods to the Seller at the Seller’s expense. The Seller shall return the price to the Buyer immediately, no later than within 14 days from the date of receipt of the Goods or proof of their return.
The Seller shall refund the price using the same method of payment used by the Buyer, unless the Buyer has expressly agreed to a different method of refund that does not incur any costs for the Buyer.
The Buyer may withhold payment of the price until the Seller has fulfilled its obligations to bring the Goods into conformity with the Sales Contract or fulfilled its obligations to withdraw from the Sales Contract/reduce the price.
Complaints are submitted by e-mail to krosagro@krosagro.com. In the complaint, it is recommended to provide the order number, the Buyer’s contact details, a description of the defect, the date on which the defect was revealed, the entitlement exercised by the Buyer – this will make the complaint process easier and faster.
The Seller encourages the Buyer to use the complaint form attached as Appendix 2 to the Terms and Conditions. The use of the form is not obligatory.
The Seller shall respond to the complaint immediately, but no later than within 14 days. Lack of the Seller’s response within the aforementioned period shall be deemed as acceptance of the complaint.

§ 7 Provisions concerning entrepreneurs

The provisions of this paragraph only apply to Buyers/Service Recipients who are not Consumers or Individual Entrepreneurs.
The Seller may restrict the payment methods indicated in the Terms and Conditions and may also demand prepayment in full or in part.
The moment the Goods are delivered to the Buyer is the moment the Seller entrusts the Goods to the Carrier for delivery to the Buyer.
If the Goods are sent to the Buyer via the Carrier, the Buyer is obliged to examine the consignment at the time and in the manner customary for consignments of this kind, and if it is found that there has been a loss or damage to the Goods during carriage, it is obliged to do all things necessary to establish the Carrier’s liability.
The Seller’s liability for compliance of the Goods with the Sales Agreement, referred to in §7 of the Terms and Conditions, and for warranty for defects of the Goods is excluded.
The Seller/Service Provider’s liability for lost profits is excluded. Otherwise, the Seller shall be liable up to an amount not exceeding the sum of all payments received from the Buyer under the Sales Contract. The above limitations shall not apply in the case of damage caused by the Seller’s wilful misconduct.
Any disputes arising between the Seller/Service Provider and the Buyer/Service Recipient in connection with the operation of the Online Shop shall be submitted to the court having jurisdiction over the registered office of the Seller/Service Provider.

§ 8 Out-of-court means of redress for consumers and handling complaints

A buyer who is a Consumer may pursue a claim before the ordinary courts or make use of other forms of dispute resolution between the Consumer and the trader.
A Buyer who is a Consumer may, pursuant to Art. 37 of the Act on Trade Inspection, apply to a permanent amicable consumer court to resolve a dispute arising from a concluded Sales Contract.
A Buyer who is a Consumer may, pursuant to Article 36(1) of the Act on Trade Inspection, apply to the provincial inspector of Trade Inspection for mediation in order to amicably terminate a civil law dispute between the Buyer and the Seller.
In individual cases, consumers can obtain free legal assistance from their municipal or district consumer ombudsman, at a branch of the Consumer Federation, at the Consumer E-Counselling Centre, where experts of the Association for the District provide answers by e-mail at: porady@dlakonsumentow.pl and at the Consumer Helpline, run by the Association of Polish Consumers – tel. 800 889 866 (Monday to Friday, 9: 00 – 17: 00, open from 22 February to 30 April 2016).
Consumers from countries other than Poland are entitled to use out-of-court dispute resolution in accordance with the legislation of their countries.
A platform for online dispute resolution between consumers and traders at EU level (ODR platform) is available at http://ec.europa.eu/consumers/odr.

§ 10 Special provisions relating to the provision of electronic services

The Service Provider shall make the following Electronic Services available to Customers via the Online Shop: Access to Content, Account, Order Form and Newsletter.
The Content Access Service is provided free of charge to all those who access the website of the Online Shop by accessing the content therein.
The use of an Account requires filling in the data in the Registration Form and clicking ‘Register’. The following data must be provided in the Registration Form: first and last name, e-mail address and address (street, house/flat number, postal code, town, country), telephone number and, in the case of entrepreneurs, also the company and Tax Identification Number. The customer may additionally provide his/her date of birth on a voluntary basis.
The Electronic Account Service is provided free of charge. The Service Recipient may at any time and without indicating any reason resign from the Account Electronic Service. In order to do so, he/she may send a request to the Service Provider to remove the Account via e-mail to: biuro@aluhale.eu.
The use of the Order Form takes place when the Buyer adds Goods to the shopping cart. Until the moment of submitting the Order, which takes place by clicking ‘I confirm the order with the obligation to pay’, the Buyer may modify the data entered, including removing Goods from the basket or changing the quantity of Goods in the basket. However, the Seller stipulates that certain Goods may be added to the basket only in the minimum quantity specified by the Seller, which is informed at the moment of adding such Goods to the basket. In this case, it will not be possible to reduce the quantity of such Goods in the basket below the minimum quantity.
The Buyer provides the following details in the Order Form:

name and surname – in the case of natural persons,
name – in the case of buyers other than natural persons
address (street, house/flat number, postal code, town, country),
e-mail address,
telephone number,
type of Goods, their quantity,
place, method of delivery of the Goods
forms of payment,
whether you are an entrepreneur – the default option is that you are not an entrepreneur,
whether you wish to receive an invoice,
in the case of entrepreneurs who wish to receive an invoice, also the company and VAT number (EU VAT number).
The Seller restricts the possibility of submitting Orders to entities from countries and territories applying harmful tax competition and countries and territories indicated in the EU list of non-cooperative jurisdictions for tax purposes, determined on the basis of currently binding provisions of Polish law. In the event that a country from among such countries and territories is indicated in the Order Form, it may not be possible to place an Order.

The Customer may use the Account service by selecting the ‘Create Account’ option in the Order Form’.
The use of the Newsletter Electronic Service shall take place as soon as the e-mail address appropriate for receiving the Newsletter is provided in the relevant tab on the website of the Online Shop and the ‘Subscribe’ command is clicked.
The Newsletter Electronic Service is provided free of charge. The Service Recipient may at any time and without indicating any reason, resign from the Newsletter Electronic Service. In order to do this, the Service Recipient may send a request to the Service Provider via e-mail to the following address: krosagro@krosagro.com;
The technical requirements necessary for the cooperation with the ICT system, of the Service Provider are as follows: computer, laptop or other multimedia device with access to the Internet; access to electronic mail; inclusion in the web browser of the possibility of saving cookies and the use of Java script.

§11 Personal data

The administrator of personal data in the Online Store is “Stal Impex” limited liability company with its registered office in Krosno, 49 Łukasiewicza Street, 38-400 Krosno, tel.: 13 43 206 91, e-mail: krosagro@krosagro.com.
Personal data – means any information about an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person.
RODO – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC.
Data Subject – any natural person whose personal data is processed by the Controller.
You may contact the Personal Data Administrator by e-mail: rodo@stalimpex.eu or by traditional correspondence to the address indicated: Stal Impex Sp. z o.o. 38-400 Krosno, ul. Łukasiewicza 49.
The Administrator processes the personal data of Buyers and Service Recipients and persons who have set up an Account in the Internet Shop (these persons are hereinafter jointly referred to as ‘Users’): name and surname, e-mail address and, as well as address (street, house/flat number, postal code, town, country), telephone number, data on purchases in the Online Shop, data resulting from collected cookies in accordance with §12 of these Regulations. and in the case of entrepreneurs, also the company and NIP number.
Data processing takes place for the purpose of providing the Electronic Services set out in these Terms and Conditions and for the purpose of concluding and performing Sales Agreements. The processing takes place on the basis of Article 6(1)(b) of the General Data Protection Regulation.
The data will be stored until all obligations under the contracts for Electronic Services and Sales Contracts have been fulfilled, and after the end of this period, the controller may also store the Users’ personal data for the period during which, in connection with the conclusion of contracts by the Users with the controller, the Users may raise any claims against the controller, as well as for the period during which authorised state authorities may request access to such data in the course of their control activities. In this case, the data will be processed on the basis of Article 6(1)(f) of the General Data Protection Regulation in order to pursue the legitimate interests of the controller, such as the possibility of defending or redressing third-party claims or fulfilling obligations towards state authorities.
The provision of data is a condition for the use of Electronic Services or the conclusion of a Sales Contract.
In the event that Users express their wish to receive the Newsletter, Users’ data will furthermore be processed in order to properly deliver the Newsletter to Users and for the purpose of marketing the Administrator’s own products and services. In this case, the data will be processed on the basis of the Users’ consent, i.e. on the basis of Article 6(1)(a) of the General Data Protection Regulation, for the period for which the consent is valid. The provision of this data is voluntary.
Signing up for the Newsletter also constitutes consent to the sending of commercial information as referred to in Article 10 of the Act on the provision of electronic services and consent to the use of telecommunications terminal equipment and automatic calling systems for direct marketing purposes as referred to in Article 172 of the Act of 16 July 2004. – Telecommunications Law (Journal of Laws 2021.576 t.j. of 2021.03.30 as amended.).
In the case of persons who have contacted the Administrator, the Administrator will process the following personal data: name, surname, e-mail address, other data provided during the contact. This data is processed by the Administrator in order to answer the question asked when contacting the Administrator, on the basis of the data subject’s consent expressed by sending the Administrator a message with the personal data provided. The provision of this data is a condition for answering the question asked.
The data of persons who have contacted the Administrator will be stored for the time necessary to answer the question, and after the end of this period, the Administrator may also store personal data for the period during which the person asking the question may raise any claims against the Administrator, as well as for the period during which authorised state authorities may request access to such data as part of their control activities (in this case, the data will be processed in order to realise the Administrator’s legitimate interest, such as the possibility of defending or redressing third-party claims or fulfilling obligations towards state authorities).
Recipients of personal data may be the Administrator’s associates, software providers, as well as service providers, including in particular IT and hosting services, companies that operate our website or conduct communication with our customers, ensure the operation of our ICT systems, courier companies or postal services, payment processors, authorised state authorities and those providing legal and accounting services and carrying out the Administrator’s audits.
As the Administrator’s Users’ data is processed on the Internet, it is possible that the data will be transferred to a third country. In this case, the Controller shall ensure that the transfer will take place to a country which, in accordance with the position of the European Commission, provides an adequate level of protection or the data subject will provide adequate safeguards, enforceable rights of data subjects and effective legal remedies, including in particular by entering into a contract with the data subject containing standard data protection clauses.
If the processing of Personal Data is based on consent, you have the right to withdraw it at any time without affecting the lawfulness of the processing that was carried out on the basis of consent prior to its withdrawal.
In addition, in any case you have the right to:
1. access to your personal data;
2. rectification of Personal Data – The Administrator is obliged to rectify errors and inconsistencies and to complete Personal Data if it is incomplete;
3. to restrict the processing of Personal Data;
4. deletion of Personal Data;
5. portability of Personal Data if the processing is carried out by automated means and the processing is based on consent or on a contract;
6. object to the processing of Personal Data – to the extent that the processing is based on the legitimate interest of the Administrator;
7. lodge a complaint to the supervisory authority, which in the case of Polish Users is the President of the Office for Personal Data Protection.
Any requests for requests regarding the exercise of the rights of Persons may be sent via traditional mail to the following address: Stal Impex Sp. z o.o., 49 Łukasiewicza Street, 38-400 Krosno or by e-mail to the following address: rodo@stalimpex.eu.

§12 Privacy policy – cookies and system logs

With the help of cookies, the Administrator collects so-called usage data on the users’ use of the website:
1. user identification markings;
2. designations identifying the termination of the telecommunications network or the information and communication system used by the user;
3. information on the start, end and scope of each use of the site;
4. information about the user’s use of the site.
This data is used to enable the website to function properly, to tailor the content of the website to your preferences, and to facilitate and improve your use of the website.
The processing of this data is carried out on the basis of the Administrator’s legitimate interest, which is to enable the running of the website and to improve the quality of the website.
The data from the cookies are processed for the period of time set by the user in the settings of the browser used.
The provision of data is a condition for the use of the website.
In addition, if the user consents to the processing of data from cookies when entering the site on the information about cookies processed on the site, which pops up at the bottom of the page, the Administrator will collect the user’s data referred to above, as well as data about the user’s use of the site and the activities undertaken on the site, for statistical purposes. In this case, data processing will be carried out on the basis of the user’s consent. The provision of data for these purposes is voluntary. Recipients of the personal data processed for these purposes may be the operators of the cookies posted on our website, including in particular the operators of the Google service. If you provide data for these purposes, you have the right to withdraw your consent at any time without affecting the lawfulness of the processing carried out on the basis of your consent prior to its withdrawal, which can be exercised by making the appropriate settings in your browser or by clicking on this link (LINK).
Cookies are computer data stored on the user’s terminal device, dedicated to the use of the website. They contain the name of the website from which they originate, a unique number and the duration of storage on the device. Our website automatically collects only the data contained in cookies.
The website uses two main types of files (cookies) – session and permanent. Session files are temporary and are stored until you leave the website (by visiting another page, logging out or closing your browser). Permanent files are stored on the user’s terminal equipment until they are deleted by the user or for the time resulting from their settings.
The user can change the settings of their browser at any time to block cookies or to be informed each time they are placed on their device. Other available options can be checked in the settings of your web browser. Please note that most browsers accept the storage of cookies on your end device by default. Changes to your browser settings may restrict access to certain website functions.
Information on browser settings is available in the browser menu (help) or on the website of the browser manufacturer.
During the login process, a person with an Account in the Online Shop may select the ‘do not log me out’ function. If this function is selected, a ‘cookie’ is sent to the device of such a person, the task of which is to remember the login data of such a person. By activating this function, the person having an Account with the Online Shop does not have to log in again on the device after closing the browser session. By restarting the browser, the person with an Online Shop Account visiting the Online Shop shall be recognised as logged in. If the person with an Account in the Online Shop uses devices to which other people have access, it is recommended not to select the ‘do not log me out’ option and to log out of the Online Shop each time.

§ 13 Final provisions

All intellectual property rights to the whole and any part of the Online Shop, including the content, materials and information contained therein, in particular the texts, navigation solutions, selection and layout of the presented content, word and graphic logos, interactive applications, audiovisual materials, compilation of materials, photographs, questionnaires, forms, templates and studies are subject to legal protection. Modifying, copying, distributing, transmitting, displaying, transferring, reprinting, sublicensing, creating collective works from the materials referred to above, as well as reposting and selling these materials is not permitted, except with the express consent of the Service Provider.
It is not permissible to use the resources and functions of the Online Shop for unlawful activities or those that would harm the Service Provider’s interests.
The Service Provider reserves the right to amend these Terms and Conditions for important reasons, which may include, in particular, changes in the provisions of law, changes in the methods of payment and delivery, changes in the functionality of the Website – to the extent that these changes affect the implementation of the provisions of these Terms and Conditions. Any changes are made only for the future and do not apply to Sales Agreements concluded prior to the changes. The Service Provider shall inform persons having an Account in the Online Store about the change made or about the introduction of the new regulations by sending the content of the regulations or a link to the website containing the new regulations or the introduced changes to the regulations to the e-mail address indicated during registration. Such persons may, in writing sent to the Service Provider’s address or in the form of an e-mail sent to the e-mail address: biuro@aluhale.eu, express their disagreement with the amended Regulations, including termination of the agreement for electronic provision of services. The objection must be made within 14 days from the date of receipt of the notice. Failure to object within the applicable time limit is the same as acceptance of the amended Terms and Conditions. The notification of the amendment will contain information on the deadline for filing an objection and the consequences of failing to do so.
The law applicable to the operation of the Internet Shop, contracts concluded through it and services provided is the law of Poland.
These terms and conditions can be found at www.krosagro.com. In addition, you can print it out or save it using the usual web browser functions (most commonly: right mouse button> Save as).

Annex 1 – Distance contract withdrawal form.

………………………………………… date: ……………………….

…………………………………………

name and address of the consumer

„Stal Impex” sp. z o. o.

ul. Łukasiewicza 49

38-400 Krosno

e-mail address: krosagro@krosagro.eu

DECLARATION OF WITHDRAWAL FROM A DISTANCE CONTRACT

I/We(*) hereby give notice(*) of my/our withdrawal from the contract of sale of the following goods: ………………………………………..

– Date of contract(*)/acceptance(*): ……………………………………………..

…………………………

consumer’s signature

* – delete as appropriate

Annex 2 – Complaint form.

RETURN OF GOODS FORM

1. Name ………………………………………………………………………………………………………

2. Address ………………………………………………………………………………………………………………………..

3. Phone number ……………………………………………………………………………………………………………..

4. Order no. ……………………………………………………………………………………………………….

5. Date of order ……………………………………………………………………………………………………

6. Invoice/receipt no. ……………………………………………………………………………………………

7. Bank account number …………………………………………………………………………………………….

8 Reason for returning …………………………………………………………………………………………………. ………………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………………

I declare that I am aware of the terms and conditions for returning the goods as set out in the Shop Rules.

…………………………………………………………………

(legible signature of the customer)